Consolidated Correspondence Tracking for Financial Regulator

STSI performed business process analysis, design and presented a White Paper to the client for the renovation of an existing correspondence tracking system that will remove/replace over 5 existing/similar systems. The enhanced the tracking system was to support an agency-wide deployment to store correspondence requests in a web-based centralized repository.

The new system performs corporate correspondence tracking functions including a robust search facility, workload tracking, work productivity reporting, audit history tracking of request records, and an automated interface with the client’s digital library for attaching documents to tracking records.