ISO 20000

The Service Management System (SMS) of Solution Technology Systems, Inc. (STSI) has been assessed and approved against the provisions of ISO 20000-1:2018.  This assessment and approval has been provided by National Quality Assurance (NQA), U.S.A., Accredited by ANAB (ANSI-ASQ National Accreditation Board).

STSI is committed to provide highest quality services to its customers and ISO 20000-1:2018 certification underlines this commitment.


STSI’S Service Management System Policy


One of STSi’s core services is the provision of IT Managed Services to customer that is performed at our own premises.

The managed services provided to our customers are delivered with the commitment to fulfilling service requirements and against the following objectives:

  • Align the services to the customer’s business objectives;
  • Provide the governance and framework to assure the quality of service;
  • Build relationships with customers;
  • Develop a proactive strategy and roadmap with customers;
  • Manage the costs for Service Delivery;
  • Identify new business improvement opportunities for evaluation;
  • Measure the quality of service (SLA) and process performance;
  • Manage all changes in processes and procedures;
  • Initiate service improvements to address issues relating to:

– Efficiency: do it right the first time

– Effectiveness: meet customer requirements

– Economy: provide value for money

  • Ensure roles and responsibilities for the service management processes are defined and documented in a consistent manner, and personnel performance is measured against the achievement of those responsibilities.


ISO 9001 Registered: Quality Management